Great Lakes Shipping Containers
17625 23 Mile Rd, Macomb, Michigan
Refund and Returns Policy
We accept returns on both defective and non-defective products within 30 days of delivery. Returns are made by mail or in store at our Macomb depot, return postage is the customer’s responsibility, and a 15% restocking fee applies to change-of-mind returns. Approved refunds are processed within 10 days. We do not offer exchanges.
Last updated: 21 August 2026 · Great Lakes Shipping Containers
What Can and Cannot Be Returned
| Our policy | |
|---|---|
| Return window | 30 days from delivery |
| Defective products | Accepted — no restocking fee, we cover return freight |
| Non-defective (change of mind) | Accepted — 15% restocking fee applies, return freight at your cost |
| Product condition accepted | New and slightly used products |
| Return method | By mail, or in store at our Macomb depot (17625 23 Mile Rd, Macomb, MI 48042) |
| Return postage | Customer’s responsibility for change of mind; ours if the goods are defective |
| Exchanges | Not offered — we refund and you reorder |
| Refund processing time | 10 days from approval or from the returned item being received |
| Refund method | Original payment method, in USD |
| Return address | 17625 23 Mile Rd, Macomb, MI 48042 — US addresses only |
Used containers are sold by condition grade. Surface rust, dents, patch repairs and previous paintwork are normal characteristics of a used container and are described by grade before you buy — they are not defects and are not grounds for a defective-product return.
How We Resolve Returns
Where goods are defective, damaged or not as described, we cover the return freight and you choose between:
- Replacement — a like-for-like unit at no additional cost.
- Refund — a full refund to your original payment method, with no restocking fee and including any delivery you paid.
Where you return a non-defective product because you changed your mind, a 15% restocking fee is deducted from your refund and return freight is at your cost. For containers and cabins this reflects the cost of inspecting and re-listing a heavy unit.
If you cancel before your order is shipped or allocated, no restocking fee applies and you are refunded in full.
How to Return Your Order
- Contact us first within 30 days of delivery. Email info@greatlakeshippingcontainers.com or call +1 313 548-2821 with your order number. Do not send anything back before contacting us — unauthorized returns may not be accepted.
- Send photographs of the item, including a wide shot of the whole unit.
- We respond within 2 business days with a return authorization and instructions.
- Send the item back. Accessories are returned by mail at your cost for change of mind. Containers and cabins can be returned in store at our Macomb depot during business hours (Mon–Fri, 8:00am–5:00pm ET), or shipped back by freight.
- Refund is processed within 10 days of approval, or of the item being received and inspected, to your original payment method in US dollars.
Your Consumer Rights
Nothing in this policy limits rights or remedies that cannot be waived under applicable law. Contact us if an item arrives damaged, defective or different from its description.
The 15% restocking fee and customer-paid return shipping apply to non-defective returns. We cover return shipping and do not charge a restocking fee when the goods are defective or the error is ours.
Returns & Refunds — Questions Answered
How long do I have to return something?
Do you charge a restocking fee?
Who pays return postage?
Can I return an item in store?
Do you offer exchanges?
How long until I get my money back?
Is surface rust on a used container a defect?
Can I return from outside United States?
See also our Shipping & Delivery Policy, Warranty and Terms & Conditions.
Questions about this policy?
Our team is in Macomb and answers inquiries within one business day.
Phone: +1 313 548-2821 · Email: info@greatlakeshippingcontainers.com
Great Lakes Shipping Containers 17625 23 Mile Rd, Macomb, MI 48042, United States · Mon–Fri 8:00am–5:00pm Eastern Time